Anchor Bank Mobile Deposit

 

Mobile Deposit - FAQs

Mobile Deposit is available to Anchor Bank personal Online Banking customers enrolled in Mobile Banking.

Mobile Deposit Frequently Asked Questions

What is Mobile Deposit?

  • Mobile Deposit is available to our consumer netBanking customers enrolled in the Mobile Banking app. Mobile Deposit allows customers to be able to make deposits to their checking and savings account via their mobile device, at their leisure, without having to visit a bank branch, ATM, or night drop!

How do I enroll for Mobile Deposit?

  • When you download the Mobile Banking app you will automatically be enrolled to make mobile deposits.

Who can use Mobile Deposit?

  • Mobile Deposit is available to all netBanking users who have downloaded the Mobile Banking app onto their mobile device.

Are there any fees to use Mobile Deposit?

  • No. There is no fee for making deposits via Mobile Deposit (data charges may apply).

Do I need a deposit slip ?

  • No. The Mobile Deposit system will automatically create an electronic deposit slip for you so there is no need to fill out a deposit slip.

Do I need to endorse the back of the check?

  • Yes. You will need to endorse the back of the check.  Your deposit will not process until an endorsement is visible.

How do I make a Mobile Deposit?

  • • Log in to the Mobile App
    • Select ‘Deposits’ from the bottom of the screen
    • Select the Account that you wish to deposit to
    • Enter the amount of the check
    • Select ‘Continue’
    • Take a picture of the front & the back of the check making sure that the back has a signed endorsement. Make certain that all four corners of the check are viewable in the image to ensure image quality.
    • Confirm the deposit details by clicking ‘Yes’
    • If the deposit is submitted properly, it will show a ‘Deposit Pending’ screen

How do I know if a deposit went through?

  • The 'Deposit Pending' deposit status will change to 'Accepted'.

How long will it take for my deposit to be ‘Accepted’?

  • ‘Accepted’ times may vary, please allow up to two businesses day for processing.

    Note:  There is also an Account Alert available that is specific for Mobile Deposit. These alerts can be set up through
    your online banking while using a PC. Select the account that you would like to receive the alert for, select ‘New’
    under the Messages box located on the right hand side of the account screen, select the account and alert type,
    select whether you would prefer to receive the alert via email or text message, select ‘Finish’.

What happens if my deposit is not ‘Accepted’?

  • The Deposit status will change to ‘Failed’. Reasons a deposit fails include but is not limited to the following scenarios:

    • Check was not endorsed properly
    • Check was not made out to the owner of the account
    • Check submitted dollar amount and the legal dollar amount mismatch
    • Check not made out in US funds
    • Check presented was a third party check

Do I have a daily deposit limit?

  • Yes. There is a daily deposit limit of $3,000.00. You can make as many deposits as you like as long as the aggregate is at or below the $3,000.00 limit.

    Note:  A ‘day’ for Mobile Deposit services is defined as from 3:00 pm Pacific Time (PT) to 3:00 pm PT the following business day. For example, if you submit a deposit at 4:00 pm on Friday, the $3,000.00 limit applies until 3:00 pm on Monday.

When can I make a deposit?

  • Deposits may be submitted 24 hours a day, 7 days a week. Mobile Deposit is always available; deposits made after the cutoff time or on non-processing days will be made available on the second business day after the deposit.

Is there a cutoff time to deposit?

  • For next day credit, the cut off time is 3:00 pm PT. Deposits made after 3:00 pm or on non-processing days will be made available on the second business day after the deposit. For example, deposits submitted on weekends will be available Tuesday morning unless Monday is a bank holiday.

When will I see the deposit in my account?

  • Deposits made before the 3:00 pm PT cutoff time on processing days, will be made available the next day. Deposits made after 3:00 pm or on non-processing days will be made available on the second business day after the deposit.

Can I deposit to multiple accounts?

  • Yes. You can deposit to any checking or savings account on your netBanking as long as you are under your total daily deposit limit.

How long will I see past deposits in my Mobile Banking Transaction History?

  • Deposits will be available to be viewed within the deposit transaction history screen within Mobile Banking for 30 days after the deposit date.

Are there any types of checks that I can't deposit through Mobile Deposit?

  • Yes. There are items that are not accepted.  The items include but are not limited to the following:

    • Foreign checks- checks drawn on of Foreign Banks
    • Savings Bonds
    • Money Orders
    • Travelers Checks
    • Third party checks
    • Postdated checks or stale dated checks (6 months after the check issued date)
    • Images of checks

What kind of checks can I deposit through Mobile Deposit?

  • Checks payable in US Dollars and drawn on any US Bank including but not limited to the following:

    • Personal Checks
    • Cashier’s Checks
    • Business Checks

Do I need a separate password for Mobile Deposit?

  • No. There is no separate password required for Mobile Deposit.

Is it safe to use this method of deposit?

  • Yes. Mobile Deposit is an extension of the Mobile Banking app and as such, maintains the same level of security. When you log in to the app you are still required to authenticate yourself using the same online banking information as with netBanking. All communication between your mobile provider, mobile device, and the mobile banking service is encrypted. In addition, your password, challenges answers, and account information is never stored by the mobile device or the Mobile Banking app.

    Note: It is always a good practice to utilize the built in security features on your mobile device. These security features may include but are not limited to a shortened screen lock time and an access password to unlock your device.

How can I remember that I deposited the item electronically?

  • It is advised that you keep the check for 14 days after the deposit shows in your account. After which, it is suggested that the check be shredded or incinerated for security purposes.

    Note: You may wish to write ‘deposited’ or ‘void’ in pencil on the front of the check as a reminder of the check status.

Is there a phone number I can call for assistance?

  • If you have any further questions, comments, or concerns; please feel free to call our toll free number (800) 562-9744 Monday through Friday 8:00 am – 5:00 pm PT.

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